At ReiGolden.com, we strive to make your travel planning as flexible and transparent as possible. We understand that sometimes plans change, and for that reason, we offer a variety of cancellation and refund options. Please note that policies may vary depending on the accommodation provider and the terms chosen at the time of booking.
Cancellation Policies
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Free Cancellation: Many of our listed properties offer free cancellation up to a specific deadline, usually one or two days before check-in. After this window, cancellation may incur charges or become non-refundable.
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Non-Refundable Bookings: For some deals especially discounted or promotional rates bookings may be marked as non-refundable. If you cancel under this policy, no refund will be issued.
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Partially Refundable Options: Certain bookings allow for partial refunds depending on when the cancellation is made. These terms will be clearly stated during the booking process.
Deposit and Prepayment Terms
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Deposits: Some properties require an upfront deposit to secure your booking. If canceled within the allowed free cancellation window, this deposit is generally refundable. However, cancellations outside this period may result in the deposit being forfeited.
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Prepayment: In some cases, a portion of your total booking amount often the cost of the first night may be charged in advance. For partially or non-refundable bookings, this amount is usually retained if a cancellation occurs.
Exceptional Circumstances (Force Majeure)
In the event of unforeseen circumstances such as natural disasters, health emergencies, or travel bans (e.g., COVID-19), ReiGolden.com follows special procedures. Depending on the situation, you may be eligible for a full refund or offered an alternative accommodation without extra charges.
Refund Processing Time
If your booking qualifies for a refund, ReiGolden.com will initiate the refund promptly. However, the time it takes for the amount to reflect in your account can vary depending on your bank or payment provider. Most refunds are processed within 7 to 10 business days.
Host-Specific Policies
Some accommodations on ReiGolden.com are managed by individual hosts who may implement their own cancellation and refund policies. These details are always shown clearly during the booking process and are also included in your confirmation email. Please review them carefully before completing your reservation.
For personalized assistance or clarification about your specific booking, you can always contact ReiGolden.com’s customer support we’re here to help you travel with confidence.
