Return Policy of ReiGolden.com
At ReiGolden.com, we are dedicated to delivering exceptional travel experiences and ensuring your satisfaction with our services. Our return policy outlines the terms and conditions for cancellations, changes, and refunds related to travel bookings made through our platform.
Cancellation Policies
Free Cancellation
Many of our travel services, including flights, accommodations, and car rentals, offer free cancellation within a specified period. This period will be clearly displayed at the time of booking.
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Cancellations made after the free cancellation window may be subject to fees or may be non-refundable, depending on the service provider's terms.
Non-Refundable Bookings
Certain discounted bookings are non-refundable. If you choose a non-refundable option, please note that cancellations will not be eligible for a refund.
Partially Refundable Bookings
Some services may offer partial refunds depending on the timing of the cancellation. These details will be provided during the booking process.
Modification Policies
Change of Dates
Modifications to travel dates may be permitted, depending on availability and the policies of the relevant service providers. Additional charges may apply.
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Please review the specific change policies included in your booking confirmation for more information.
Service Changes
Adjustments to the type of service (e.g., flight upgrades, room type changes) may be possible. Such changes may incur extra fees as outlined by the service provider.
Force Majeure
In the event of force majeure including natural disasters, political unrest, or public health emergencies ReiGolden.com will coordinate with service providers to offer appropriate solutions. These may include:
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Full refunds
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Flexible rescheduling
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Assistance with alternative arrangements at no additional cost
Refund Processing
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Refunds will be initiated promptly once your cancellation or return is confirmed.
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The timeframe for refunds to appear in your account depends on your bank or payment provider but typically takes up to 20 days.
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Refunds will be issued to the original payment method used at the time of booking.
Service-Specific Policies
Each travel provider (airlines, hotels, car rental agencies, etc.) may maintain its own return and refund policy. These policies will be disclosed during the booking process and detailed in your booking confirmation email.
How to Cancel or Modify a Booking
To make changes to a booking or request a cancellation:
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Log in to your account at reigolden.com
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Navigate to your booking history and follow the instructions to make changes or initiate a cancellation.
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For additional help, contact our 24/7 customer support team via our support portal or the contact information listed on our website.
Contact Information
For inquiries or further assistance regarding this Return Policy, please reach out through our Customer Service Portal or use the contact details provided on reigolden.com
We appreciate your trust in us and are committed to ensuring a smooth and reliable travel experience every step of the way.
